Linchpins are indispensable. I believe a linchpin must be "unreasonable", too. And you have to create an "unreasonable" product or service.
The book, "The Power of Unreasonable People: How Social Entrepreneurs Create Markets That Change the World", drove home the point. I was so impressed that I gave the book away. I JUST had to pass it on in the Seth Godin's tradition. (Seth, what are we going to do with Kindle books?)
Muhammad Yunus is a linchpin just like Steve Jobs and Sir Richard Branson.
All that succeeds is the unreasonable.
You can get my attention if your product is unreasonably well designed, if your preparation is unreasonably over the top, if your customer service is unreasonably attentive and generous and honest. You can earn my business or my recommendation if the build quality is unreasonable for the intended use, if the pricing is unreasonably low or if the experience is unreasonably over-the-top irresistible given the competition.
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